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Written by unlocker on January 16th, 2008 with no comments.
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Written by unlocker on January 16th, 2008 with no comments.
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The latest iPhone firmware update 1.1.3 has me really, really mad… almost fuming, actually.
You must think I’m crazy. What’s not to love about iPhone’s new GPS feature, the mass text messaging capabilities and the now customizable home screen? Do I agree with Blackberry fanboy Russell Shaw, who is “mostly unimpressed” by the upgrade?
Absolutely not! What irks me about the latest iPhone update is that I can’t enjoy it, because last night my iPhone’s touchscreen was disabled after I accidentally dropped it, cracking the glass.
As you can see in the image on the left, the glass cracked in about five places after I dropped it on my wood floor. But the cracks are not on the top glass layer of the iPhone. I can actually slide my finger down the screen and it’s completely smooth.
What appears to have cracked is the touchscreen beneath the glass. So my iPhone works perfectly fine, except that I can’t interact with it.
As long as my SIM card is inside, I’ll continue to get phone calls that I can’t answer, my preprogrammed alarms will continue to go off without my being able to hit Snooze, and the phone will not turn off until the battery drains.
The obvious downside of a touchscreen phone is that, generally, if one feature breaks they all do. The lack of hardware buttons means you can’t answer calls, turn off alarms, send text messages or do ANYTHING without a working touchscreen.
When I read the results of PC World’s iPhone Stress Tests, I admittedly got a little cocky and decided to go without a case for my iPhone.
I’ve dropped my iPhone a number of times, and there was never a problem. However, this was the first time I dropped it on its glass surface… and it broke.
After doing some research, it seems the problem is not uncommon. iPhone Atlas notes that “an awkward fall, too much pressure and other unnatural impact can cause cracks in the optical glass.”
Apple states on the iPhone Warranty (PDF) that “Service may not be available if your iPhone has been damaged due to accident or abuse.â€
Nevertheless, iPhone Atlas said they “received reports from some readers who had success having their iPhones with cracked screens replaced free of charge by geniuses at the Apple Store … but don’t count on it.”
I’m going to try my luck this weekend at the Apple Store, but I’m not feeling too hopeful. If Apple declines to replace my phone for free, I’ll either have to pay Apple $249 to repair my iPhone, or have it repaired by someone else, which will void the warranty.
What really bugs me about the $249 repair fee is that it’s only applicable to 8GB iPhones. The 4GB ones cost $199 to repair, even though the hardware that I need replaced is identical on both versions.
So I gave Apple more of my money on January 29 to get an 8GB iPhone, and now they want to exploit that and charge me more for repair? I think that’s unfair. Even more unfair than not being able to test out iPhone update 1.1.3 
SlashPhone posted a tutorial for replacing your iPhone’s broken glass with a $5 sheet of plastic. It’s not quite like the real thing, but it’s also $245 cheaper. Note that if you choose to do this, your warranty will be voided.
This is not an option for me because, as I mentioned above, it’s the touchscreen below the glass that is broken, not the glass surface itself.
I’ll be sure and report back after visiting the Apple Store this weekend to let you all know whether Apple was willing to replace my broken iPhone for free. Until then, I’ll be relying on my trusty old Motorola phone from Wal-Mart. Not quite as useful as the iPhone, but it does make phone calls!
If so, did you get a new phone for free or did you have to shell out big bucks for repair? Please share your experience in the comments.
Written by Chris on January 16th, 2008 with no comments.
Read more articles on iPhone card.
The latest iPhone firmware update 1.1.3 has me really, really mad… almost fuming, actually.
You must think I’m crazy. What’s not to love about iPhone’s new GPS feature, the mass text messaging capabilities and the now customizable home screen? Do I agree with Blackberry fanboy Russell Shaw, who is “mostly unimpressed” by the upgrade?
Absolutely not! What irks me about the latest iPhone update is that I can’t enjoy it, because last night my iPhone’s touchscreen was disabled after I accidentally dropped it, cracking the glass.
As you can see in the image on the left, the glass cracked in about five places after I dropped it on my wood floor. But the cracks are not on the top glass layer of the iPhone. I can actually slide my finger down the screen and it’s completely smooth.
What appears to have cracked is the touchscreen beneath the glass. So my iPhone works perfectly fine, except that I can’t interact with it.
As long as my SIM card is inside, I’ll continue to get phone calls that I can’t answer, my preprogrammed alarms will continue to go off without my being able to hit Snooze, and the phone will not turn off until the battery drains.
The obvious downside of a touchscreen phone is that, generally, if one feature breaks they all do. The lack of hardware buttons means you can’t answer calls, turn off alarms, send text messages or do ANYTHING without a working touchscreen.
When I read the results of PC World’s iPhone Stress Tests, I admittedly got a little cocky and decided to go without a case for my iPhone.
I’ve dropped my iPhone a number of times, and there was never a problem. However, this was the first time I dropped it on its glass surface… and it broke.
After doing some research, it seems the problem is not uncommon. iPhone Atlas notes that “an awkward fall, too much pressure and other unnatural impact can cause cracks in the optical glass.”
Apple states on the iPhone Warranty (PDF) that “Service may not be available if your iPhone has been damaged due to accident or abuse.â€
Nevertheless, iPhone Atlas said they “received reports from some readers who had success having their iPhones with cracked screens replaced free of charge by geniuses at the Apple Store … but don’t count on it.”
I’m going to try my luck this weekend at the Apple Store, but I’m not feeling too hopeful. If Apple declines to replace my phone for free, I’ll either have to pay Apple $249 to repair my iPhone, or have it repaired by someone else, which will void the warranty.
What really bugs me about the $249 repair fee is that it’s only applicable to 8GB iPhones. The 4GB ones cost $199 to repair, even though the hardware that I need replaced is identical on both versions.
So I gave Apple more of my money on January 29 to get an 8GB iPhone, and now they want to exploit that and charge me more for repair? I think that’s unfair. Even more unfair than not being able to test out iPhone update 1.1.3
SlashPhone posted a tutorial for replacing your iPhone’s broken glass with a $5 sheet of plastic. It’s not quite like the real thing, but it’s also $245 cheaper. Note that if you choose to do this, your warranty will be voided.
This is not an option for me because, as I mentioned above, it’s the touchscreen below the glass that is broken, not the glass surface itself.
I’ll be sure and report back after visiting the Apple Store this weekend to let you all know whether Apple was willing to replace my broken iPhone for free. Until then, I’ll be relying on my trusty old Motorola phone from Wal-Mart. Not quite as useful as the iPhone, but it does make phone calls!
If so, did you get a new phone for free or did you have to shell out big bucks for repair? Please share your experience in the comments.
Written by Chris on January 16th, 2008 with no comments.
Read more articles on iPhone card.
As we head into day three of Macworld Expo, we want to hear what you have to ask of Apple about the iPhone, the 1.1.3 firmware, upcoming accessories, what will be compatible in the future, the upcoming software development kit and all the rest.
Hit us up in the comments with questions you want asked and Michael and I will do our best to get the answers out of Apple via methods that may or may not involve using confused weasels as melee weapons.
Written by Chris Barylick on January 16th, 2008 with no comments.
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