Over the weekend, Seth Myers’ made a joke about the iPhone’s inability to actually place a call thanks to AT&T’s shoddy service during “Weekend Update” on Saturday Night Live. The joke was terrible, but as terrible as it was, the entire audience immediately burst into hysterical laughter: they all knew what he was talking about.
See [...]
Written by John Brownlee on December 21st, 2009 with no comments.
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It turns out that AT&T has not taken kindly to all of the Verizon ads lately knocking their network. It seems that the two networks are playing nice now after a small legal battle that was childish at best and just managed to bring light to the whole deal anyway; making it a lose lose for AT&T. After the dust has settled a little bit though, I got this email from AT&T. They decided to email me and let me know that their service was great and getting better all of the time.
Normally I would just think this was some email that I had signed up for accidently when buying something, but I know that for AT&T I had specifically told them not to send anything. They sent it anyway and it only puts more bang in Verizon’s advertising buck. True, it does speak well about AT&T’s network and it does try and reassure us all that they are working hard to make it better, but only when they are under the gun. Shouldn’t AT&T be working on their network all of the time. I know that AT&T has to defend their brand whenever it is slandered in someone else’s advertising, but AT&T should have addressed many issues long before deciding to take on the iPhone. The iPhone has done so much to damage AT&T’s reputation that AT&T has actually started to advertise their other devices more heavily to soften the blow when they lose exclusivity of the iPhone. There will probably be a huge shift in brand loyalty when the iPhone does become available for other carriers, but unfortunately only time will tell.
Written by Muratos on December 11th, 2009 with no comments.
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AT&T have released a free tool to the App Store to allow iPhone users experiencing sub-standard service to help AT&T’s technicians improve the network.
By downloading the free Marks the Spot App to your iPhone, you can easily report any service failures you might experience. Dropped a call? No coverage? Data failure? Poor voice quality? [...]
Written by John Brownlee on December 8th, 2009 with no comments.
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First Verizon snubbed AT&T’s 3G coverage in a snarky “There’s A Map for That” advertisement. Then they called the iPhone a Misfit Toy thanks to AT&T’s spotty 3G network. AT&T got hysterical about it, going to court to get the “false and misleading” ads removed from the air. Verizon’s breezy response: “The Truth Hurts.”
Now [...]
Written by John Brownlee on December 3rd, 2009 with no comments.
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At least it’s now quantifiable: AT&T provides the worst cellphone service in the country, according to a recent customer satisfaction poll.
Consumer Reports hit the streets and asked 50,000 readers across 26 cities to rank cell phone service according to voice service, messaging, internet access and customer support. Verizon came out on top, achieving the top [...]
Written by John Brownlee on December 2nd, 2009 with no comments.
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